General Terms and Conditions of Sale

Legal notice

Rupteur SA
Ch. de la Verseuse, 9
CH-1219 Aïre (GE)

Telephone: +41 22 796 26 26
E-mail: Contact form
Website: www.rupteur.ch

Company details

UID: CHE-348.142.982
VAT: CHE-348.142.982 VAT

General Terms and Conditions of Sale

Last updated: August 2026

General Terms and Conditions of Sale of Rupteur SA

1. Scope

These general terms and conditions of sale (“T&Cs”) govern the contractual relationship between Rupteur SA (“Rupteur”) and any natural person or legal entity (“customer”) ordering a product or service from Rupteur, in particular via the online shop www.rupteur.ch, at a branch, by telephone or by email.

The applicable T&Cs are those in force at the time of the order. By placing an order, the customer confirms that they have read and accept these T&Cs.

Rupteur may amend these T&Cs at any time. However, a subsequent amendment has no effect on orders already concluded.

Any general terms and conditions of the customer apply only if Rupteur has expressly accepted them in writing.

Offers are valid for as long as they are published and subject to the availability indicated.

Deliveries are made only in Switzerland and Liechtenstein.

The customer must provide accurate and complete information. The consequences of incorrect or incomplete information provided by the customer are borne by the customer to the extent permitted by law.

2. Products, information and prices

2.1 Product information

The photographs, illustrations, representations and other visuals on the website or in Rupteur's communications are intended to present the products. Slight differences in presentation, colour, packaging or finish may exist compared with the product delivered.

Descriptions, technical specifications, vehicle applications, references and compatibility information are based in particular on information supplied by manufacturers, original equipment suppliers, distributors and other Rupteur partners.

Despite the care taken with this information, errors or changes may occur.

Before any installation, the customer or the professional responsible for fitting must check that the product received matches the vehicle concerned, the reference ordered, the required technical specifications and, where applicable, the homologation requirements.

A product whose incompatibility or error can be identified before fitting must not be installed.

2.2 Prices

Unless otherwise stated, all prices for consumers are shown in Swiss francs (CHF), including VAT.

Any mandatory charges included in the product, in particular advance recycling fees where applicable, are included in the price displayed.

Any delivery costs, minimum quantity surcharges or optional services are shown separately and visibly before the order is finally confirmed.

A small order surcharge of up to CHF 9.– may be charged when the basket value is below CHF 50.–, provided that this surcharge is clearly indicated before the order is concluded.

Rupteur may change its prices at any time. The applicable price is the one displayed at the time of the order, subject to an obvious pricing error.

2.3 Additional services

Additional services chosen by the customer, such as fitting, waste disposal, insurance, extended warranty or any other optional service, are shown separately in the basket and on the invoice.

2.4 Fitting

When a fitting service is ordered, the customer must keep the agreed appointment and provide accurate information about their vehicle.

If the fitting cannot be carried out for a reason attributable to the customer, in particular if the customer fails to attend the appointment or provides incorrect information about the vehicle, Rupteur may charge the costs actually incurred and refuse to refund the service already committed.

3. Order and conclusion of the contract

The presentation of products in the online shop constitutes an invitation to place an order.

By confirming their order, the customer submits a binding offer to Rupteur for the selected products and services.

Rupteur immediately confirms receipt of an online order electronically. This automatic confirmation only certifies that the order has been transmitted correctly.

The contract is definitively concluded when Rupteur accepts the order, in particular by means of a corresponding confirmation, by making the products available or by shipping them.

Rupteur may refuse or cancel an order, in particular in the event of unavailability, impossibility of delivery, an obvious error in price or description, suspected fraud or inability to obtain payment.

If an order that has already been paid cannot be accepted or fulfilled, the amounts concerned are refunded.

The customer must in particular provide accurate information about their identity, their contact details and, where necessary, their vehicle: make, model, type, engine, year or other technical data requested.

Once the order has been confirmed, any request for changes is subject to Rupteur's agreement and may incur costs if the order has already been processed or forwarded to a supplier.

4. Availability and delivery times

Availability and the estimated delivery time are shown on the product page and/or during the ordering process.

For items shown as available in the Geneva warehouse, in particular with the wording “Ready to ship from our Geneva warehouse” or “X pieces in our Geneva warehouse”, the estimated delivery time is generally 1 to 3 working days.

For items available from a supplier or partner, the estimated time shown on the product page or at the time of the order applies. Unless otherwise stated, it is generally between 2 and 15 working days.

Items manufactured, configured, imported or ordered specially for the customer may have longer lead times. The specific estimated time is then shown on the product page, during the order or communicated to the customer.

Products that are not explicitly stated as available in the Geneva warehouse may be considered special orders when they have to be ordered specially from a supplier to fulfil the customer's order.

The times indicated are estimates based on the information available at the time of the order. They may be affected in particular by delays on the part of manufacturers, suppliers, carriers, customs or other events beyond Rupteur's control.

In the event of a significant change to the announced time, Rupteur will inform the customer as soon as possible.

Unless mandatory legal provisions state otherwise, if Rupteur is late and the order is not a special order, the customer may request cancellation of the undelivered part from the 90th calendar day after the originally announced delivery date. The amounts paid for the products concerned are then refunded.

This provision does not limit the rights the customer enjoys under mandatory legal provisions.

5. Delivery and collection

The available delivery and collection methods are presented to the customer before the order is confirmed.

The delivery address must be located in Switzerland or Liechtenstein and be accessible by the means of transport required for delivery.

Where access requires additional means or services that were not foreseeable at the time of the order, the corresponding additional costs may be charged to the customer.

The customer is responsible for the accuracy of the delivery address provided. Return and re-shipping costs resulting from an incorrect or incomplete address may be charged to the customer.

If the customer refuses or fails to accept a correctly made delivery without legitimate reason, Rupteur may charge the additional costs actually incurred and, where the conditions are met, terminate the contract.

5.1 Collection at a branch

An order made available for collection must be collected within 14 calendar days of the notice of availability, unless otherwise agreed.

If the order is not collected, Rupteur may cancel it and charge any costs incurred.

If paid goods are not collected despite several opportunities given to the customer and remain in storage for more than 180 days, Rupteur may give the customer formal notice to collect them within an appropriate additional period.

On expiry of this period, Rupteur may dispose of the goods in accordance with the applicable legal provisions, any storage costs remaining reserved.

6. Receipt, transport and fitting

6.1 Inspection on receipt

The customer must check the products as soon as they are received or collected, in particular with regard to their identity, quantity, apparent condition and conformity with the order.

Delivery errors and apparent defects must be reported to Rupteur in writing as soon as possible and, where reasonably possible, within 2 working days of receipt.

Defects that could not be discovered during a normal inspection must be reported to Rupteur as soon as they are discovered.

6.2 Transport damage

Where damage is visible at the time of delivery, the customer must, as far as possible, report it immediately to the carrier and have it recorded on the delivery document.

For shipments delivered by Swiss Post or another carrier, the customer must also comply with the procedures and deadlines for reporting damage imposed by the carrier.

The customer must keep the product, its packaging and any items that help establish the circumstances of the damage.

Goods must not be used or installed if damage is found that could affect their safety or functioning.

Any claim for transport damage must also be sent to Rupteur as soon as possible.

The liability regime applicable to transport is determined by law, these T&Cs and the conditions of the carrier concerned.

6.3 Delivery without signature

Where the carrier offers a delivery-without-signature service and the applicable conditions allow it, a parcel may be left in the recipient's absence.

If the customer does not want such a delivery, it is up to them to use the options offered by the carrier to change the delivery instructions, where available.

Liability in the event of theft or disappearance after a validly made delivery is determined according to the circumstances, the instructions given to the carrier and the applicable legal provisions.

6.4 Optional transport guarantee

Where an optional transport guarantee is taken out when ordering, the specific conditions displayed when taking it out apply.

Subject to these conditions, Rupteur may cover certain material damage not compensated by the carrier's basic cover.

Unless otherwise stated when taking it out, loss, theft and vandalism are not covered by this optional guarantee.

The benefit is limited primarily to replacing the goods concerned. Where replacement is impossible, it is limited to the value of the goods at the time of purchase.

Benefits from the carrier or its insurer take precedence and cannot be combined with compensation for the same damage under the transport guarantee.

The customer must cooperate in the necessary steps with the carrier. Compensation that could not be obtained because the customer unjustifiably failed to take these steps may be deducted from the cover.

6.5 Fitting of car or motorcycle parts

Except where installation is carried out by Rupteur, the fitting of parts requiring technical knowledge must be entrusted to a qualified professional with the skills necessary for this type of work.

The customer must pass on to the professional any instructions, certificates and documents supplied with the product.

Before fitting, the professional must in particular check:

The fitting of a part that is obviously incorrect, incompatible, damaged or non-compliant must not be continued.

6.6 Wheels, tyres and wheel spacers

Before the final fitting of tyres on new wheels, at least one front wheel and one rear wheel should be test-fitted on the vehicle to check the compatibility, clearance and positioning of the assembly.

Whatever the load or operating situation, sufficient space must remain between the wheel and the braking, steering, suspension and body components in accordance with the applicable technical requirements.

For reference, the minimum clearances to be observed where these values apply are in particular:

Unless the vehicle manufacturer or the fastener manufacturer specifies otherwise, the fastening must have sufficient thread engagement. The technical information supplied with the product and the manufacturer's specifications take precedence.

6.7 Product already fitted or used

Before any fitting, the customer or their agent must carry out the checks provided for in these T&Cs.

A product showing signs of fitting, use, deterioration, modification, significant soiling or damaged packaging may no longer be eligible for a return for convenience.

This provision does not remove the rights that apply when a defect covered by the warranty already existed at the relevant time.

Rupteur is not liable for damage resulting from incorrect fitting carried out by the customer or a third party, subject to mandatory legal provisions.

7. Warranty and defects

7.1 Principles

Subject to the exceptions provided for by law, rights relating to defects in a new product may be exercised during the applicable statutory period, in particular for 2 years from delivery for sales to consumers.

Rupteur's warranty is organised on a “Bring-In” basis. The product that is the subject of a warranty claim must be handed in or sent to the place indicated by Rupteur in accordance with the instructions given to the customer.

The costs of removal, fitting, external diagnosis, vehicle downtime, loss of use or other incidental costs are only covered where such cover has been expressly accepted by Rupteur or results from a mandatory legal provision.

After examining a case recognised as covered, Rupteur may, depending on the circumstances and within the limits permitted by law, in particular:

7.2 Exclusions

The warranty does not cover, in particular, damage due to:

Wear parts are not guaranteed against normal wear. A manufacturing defect unrelated to wear remains subject to the applicable warranty rules.

Products intended exclusively for competition or for use off roads open to traffic may be subject to special warranty conditions indicated on the product or at the time of sale.

Starter batteries must be used in accordance with their intended purpose and their manufacturer's specifications. Improper use may result in cover being refused where the defect found results from it.

Nothing in these T&Cs excludes any liability or right that cannot legally be excluded or limited.

7.3 Inspection and conditional exchange

While a warranty case is being examined, Rupteur may offer the customer a replacement product, subject to final recognition of the case.

If the claim is subsequently rejected for a justified reason, the conditions agreed when the replacement product was handed over apply.

7.4 Work without prior agreement

Where cover by Rupteur is requested, no repair, modification or work incurring costs for Rupteur may be undertaken without its prior written agreement, except in an emergency or where mandatory legal provisions state otherwise.

The subsequent submission of an invoice for work ordered unilaterally by the customer or a third party does not automatically create a right to reimbursement.

This provision does not remove warranty rights relating to a defect where the work carried out is unrelated to it.

7.5 Repairs not covered by the warranty

Where, after diagnosis, it appears that the defect is not covered by the warranty, the costs of diagnosis, repair, transport or return may be charged to the customer, provided that the customer has been informed in accordance with the applicable rules.

8. Payment

8.1 Payment methods

Payments are made in Swiss francs.

The available payment methods are those offered when ordering.

Any fees associated with a payment method are shown before the order is finally confirmed.

For payment cards and other immediate payment methods, the amount may be debited or reserved at the time of the order.

In the case of advance payment, products are in principle not reserved until payment has been received.

Where a product has to be ordered from a supplier, Rupteur may wait until payment has actually been received before forwarding the order to the supplier.

8.2 Purchase on invoice

Where payment by invoice is expressly granted by Rupteur, the payment term shown on the invoice applies.

Unless otherwise stated, it is 30 calendar days.

8.3 Late payment

In the event of late payment, Rupteur may suspend current orders or deliveries until the amounts due have been paid.

From the second reminder, a fee of CHF 5.– may be charged and, from the third reminder, a fee of CHF 20.–.

In the event of external debt collection, the costs, interest and compensation permitted by law or by validly agreed conditions may be charged to the customer.

8.4 Retention of title

The products remain the property of Rupteur until paid in full, insofar as such retention can be validly established and enforced under Swiss law.

Rupteur is authorised, where necessary, to have the retention of title entered in the competent register.

8.5 POWERPAY

Where POWERPAY (MF Group AG) is offered and chosen as the payment method, the special POWERPAY conditions applicable at the time of the order form an integral part of the payment relationship.

The invoice is sent separately by POWERPAY in the agreed manner.

Any applicable fees, credit limits, creditworthiness conditions and payment terms are those indicated during the ordering process and in the POWERPAY conditions.

9. Changing or cancelling an order

An accepted order is binding on the parties.

Any request by the customer to change or cancel an order after the contract has been concluded requires Rupteur's agreement, subject to any statutory right of the customer.

Where Rupteur accepts a cancellation after costs have already been incurred, a reasonable contribution to the costs incurred may be charged.

For special orders, cancellation may depend in particular on the agreement of the manufacturer or supplier. The cancellation fees actually charged to Rupteur and the costs already incurred may be charged to the customer.

Where Rupteur exceptionally accepts the cancellation of an order already in progress, fees of up to 20% of the order value, with a minimum of CHF 60.–, may be applied where they correspond to the costs or loss of value actually incurred.

If it becomes totally or partially impossible to deliver after the contract has been concluded, Rupteur will inform the customer.

Amounts already paid for products that cannot be supplied are refunded. If no payment has been made, the customer is released from the obligation to pay for the part that cannot be fulfilled.

10. Returns of non-defective goods

10.1 Commercial right of return

Independently of the customer's rights in the event of a defect, Rupteur voluntarily grants a 14-day right of return on products shown as available in its own warehouse at the time of the order, subject to the exclusions below.

The following are in particular excluded from this commercial right of return:

The 14-day period runs from receipt or collection of the product.

Requests must be registered via Rupteur's After-Sales platform at https://www.rupteur.ch/fr/after-sales.

The product must be returned unused, complete and in a condition allowing it to be resold, with its original packaging, accessories and documents.

Opening that is reasonably necessary to inspect the product is not automatically regarded as use, provided that the product and its packaging are not damaged.

10.2 Returns accepted exceptionally

Rupteur may, as a commercial gesture, accept the return of a product that does not benefit from the right of return provided for above.

Such acceptance is discretionary and creates no right for other orders.

Handling fees or a reduction corresponding to the loss of value may be applied. They are communicated to the customer before the return is finally accepted.

As a guide, administrative fees are generally around 15% of the product price and may be higher for a special order where Rupteur itself bears return costs with its supplier.

10.3 Unidentifiable returns

A parcel returned without information identifying the customer or the order is kept for a reasonable period.

Where, despite reasonably possible enquiries, the owner cannot be identified, Rupteur may dispose of the goods in accordance with the applicable legal provisions.

11. Tyre and wheel storage

When a customer entrusts tyres or wheels to Rupteur for storage, the contract is concluded for a period of six months from the deposit or the last wheel change.

It is renewed for a further period of six months at each expiry date, unless terminated or the items are collected.

The price for the period started is due, including when the customer does not carry out the seasonal wheel change.

In the event of early collection, the current period remains due.

In the event of damage resulting from a loss event, a natural disaster or an event covered by insurance, any compensation depends in particular on cover by the applicable insurance.

Where no insurance cover applies, Rupteur's liability is determined in accordance with the legal provisions and these T&Cs.

Where wheels remain in storage for more than 12 months from the last deposit or change without the storage fees being paid, Rupteur will send the customer formal notice granting at least 30 days to settle the situation and collect their property.

If there is no response after the deadline has expired, Rupteur may take the measures provided for by law regarding uncollected property. Storage fees already due remain payable.

12. Liability

Rupteur is liable for damage within the limits provided for by Swiss law.

To the extent permitted by law, Rupteur's liability is excluded for indirect or consequential damage, in particular loss of turnover, profit, operation or use, where it does not result from conduct for which liability cannot legally be excluded.

In particular, Rupteur is not liable for damage resulting from:

No exclusion or limitation provided for in these T&Cs applies in the event of wilful misconduct or gross negligence on the part of Rupteur where such exclusion is prohibited by law.

12.1 Compatibility information

Information about products and their compatibility is based in particular on manufacturers' and suppliers' databases and documentation.

Where an error or inconsistency can be detected before fitting, the customer or the professional responsible for installation must stop fitting and contact Rupteur.

Without prior written agreement, Rupteur does not cover work, removal, fitting or wheel alignment costs, vehicle downtime or other incidental costs ordered directly by the customer.

Any mandatory rights of the customer remain reserved.

13. Website and intellectual property

Rupteur uses the means reasonably necessary to operate its online services but does not guarantee permanent and uninterrupted availability of the website.

Rupteur is not liable for interruptions or malfunctions resulting in particular from telecommunications networks, hosting providers, maintenance, cyberattacks or other events reasonably beyond its control, subject to mandatory legal provisions.

The content of the website, in particular texts, photographs, graphics, databases, trademarks and software elements, is protected by the applicable intellectual property rights.

Unless authorised or otherwise provided by law, its reproduction or use for commercial purposes is not permitted.

14. Data protection

Rupteur processes personal data in accordance with the applicable Swiss data protection legislation and its privacy policy published on its website.

Certain data may be passed on to service providers needed to fulfil the order, in particular payment service providers, carriers, suppliers and IT service providers, within the limits provided for by the legislation and the applicable privacy policy.

15. Final provisions

15.1 Partial invalidity

Should any provision of these T&Cs be wholly or partially invalid or unenforceable, the remaining provisions remain applicable.

15.2 Applicable law

The contractual relationship between Rupteur and the customer is governed by substantive Swiss law.

The United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded to the extent that its exclusion is permissible.

15.3 Place of jurisdiction

Subject to mandatory places of jurisdiction provided for by law, the competent courts are those of the registered office of Rupteur SA in Geneva.

The special rights enjoyed by consumers regarding the place of jurisdiction remain expressly reserved.

15.4 Additional guidelines and conditions

Where specific conditions are presented for a product, service, insurance, payment method or other particular service, they supplement these T&Cs for the area concerned.

In the event of contradiction, these T&Cs prevail unless expressly stated otherwise or where mandatory legal provisions apply.

15.5 Version of the T&Cs

Rupteur may amend these T&Cs at any time.

The version that applies to an order is the one accepted by the customer at the time the contract is concluded.